Shipping Policy
Processing Time
All orders are processed within 12 hours.
Orders placed on weekends or holidays will be processed the next business day.
Shipping Times
Shipping times vary based on your location:
- Lebanon: 1-2 business days
- Middle East Region: coming soon
- International: coming soon
(Actual delivery times may vary due to customs, courier delays, or peak seasons.)
Shipping Fees
Shipping fees are calculated at checkout based on your location and the weight of your order.
We occasionally offer free shipping promotions, which will be clearly announced on our website.
Order Tracking
Once your order has shipped, you will receive a confirmation email or SMS containing your tracking number and a link to track your package.
Failed Deliveries / Address Issues
Please make sure your shipping address is complete and correct.
If your package is returned due to an incorrect address or repeated failed delivery attempts, we may need to charge a reshipment fee.
Customs & Import Fees
For international orders, customs or import taxes may apply based on your country’s regulations.
These fees are not included in our prices or shipping charges and are the responsibility of the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at support@filtrify.com with your order number.
We will assist you in locating your package or issuing a solution.
Damaged or Missing Items
If your order arrives damaged or missing items, please contact us within 48 hours with photos of the product and packaging.
We will replace the item or provide an appropriate resolution.
Contact Us
For any shipping-related questions, you can reach our support team at:
📧 support@filtrify.com