Return And Refund Policy
We want you to feel confident when purchasing Filtrify. If something isn't right with your order, we're here to help.
60-Day Return Policy
You have 60 days from the date you receive your order to request a return.
To be eligible for a standard return, the Filtrify filter must be unused, uninstalled, and in its original packaging and condition. Proof of purchase or your order details may be required.
To request a return, contact us at contact@filtrifylb.com with your order details and the reason for your return. Please do not send your order back before contacting us and receiving return instructions.
Damaged, Defective, or Incorrect Orders
Please inspect your order when you receive it and contact us as soon as possible if:
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Your Filtrify filter arrives damaged.
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Your product is defective.
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You received the wrong product or an incorrect item.
If the issue is confirmed to be on our end, we will arrange a replacement or refund at no additional cost to you.
Replacement Cartridges
Unused and unopened replacement cartridges may be returned within 60 days of receiving your order.
Due to hygiene and product safety considerations, opened or used replacement cartridges are not eligible for return.
Return Shipping
If the return is due to a defective, damaged, or incorrect item received, Filtrify will cover the return shipping costs.
For standard returns due to a change of mind, return shipping costs may be the responsibility of the customer.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be processed within 10 business days.
For Cash on Delivery orders, we will contact you to arrange the appropriate refund method.
Please note that the time required for a refund to reach you may vary depending on the payment or refund method used.
Contact Us
If you have any questions about returns, refunds, or your order, please contact us at:
We are always happy to help.