60-Day Satisfaction Returns

We want you to feel confident trying Filtrify in your own shower. If you're not satisfied, contact us within 60 days of receiving your order and we'll guide you through the return process.

To request a return, provide your order details and contact us before sending anything back. The filter unit and the included components must be returned so we can inspect the product and process any approved refund.

The guarantee does not cover damage caused by misuse or unauthorized modification, and incomplete returns may not qualify for a full refund. Opened or used replacement cartridges are not eligible for return for hygiene reasons.

If your order arrives damaged, defective, or incorrect, contact us so we can resolve the issue. For approved returns, we'll explain the refund method and any applicable return-shipping costs before you proceed.

Contact us at contact@filtrifylb.com for assistance.